Knowledge base · Portal or own recruitment

Franchise portal or your own recruitment: the trade-off

What a directory or portal gives you, which objections you often hear and which questions to ask before you pay for anything or sign.

By Gijs Bodenstaff · Updated:

A franchise portal is useful for seeing which franchise brands exist, but a listing is not a quality mark and says nothing about the fit. According to the Dutch Franchise Association (NFV), the Netherlands had 936 franchise brands in reference year 2025. In such a crowded market, the classic model often asks you to pay for visibility. This article sets out the common objections from both sides, with a checklist for each.

What are franchise directories and portals actually good for?

Let's start honestly: a directory or portal has a purpose. For someone just starting to explore, an overview of sectors, investment levels and franchise brands is a quick way to see the playing field. A fair lets you talk to ten franchisors in a single afternoon. For a franchise brand, a listing is a way to be present where candidates are looking.

So the question is not about right or wrong. It is about what you can reasonably expect. Orientation is different from selection, and visibility is different from a candidate who fits. That is where the objections you hear in the market come from.

A portal gives you reach among candidates, but no findability per location. How to test that difference is explained in assessing your current agency or portal.

Which franchise portal drawbacks do franchisors mention?

These are objections franchisors often raise about the classic model. They do not apply to every platform, and the best way to find out how a specific channel works is to ask that channel directly.

Common franchisor objections to the classic portal model
ObjectionWhy it hurtsThe question you should ask
Paying for a listing, package, spotlight or stand at a fairThe costs are unrelated to the resultsWhat exactly am I paying for, and what if nothing comes of it?
Having to keep paying to stay visibleStopping feels like disappearingWhat is left of my visibility if I stop?
Lead pollutionFiltering costs head office many hoursHow is own capital checked before a candidate reaches me?
Candidates also see other franchise brandsYou are competing for the same personHow many franchise brands does one candidate see, and on what basis?
Little organic findabilityWithout a package, your brand sinks down the overviewHow can I be found without paying extra?

What experiences with franchise directories do candidates share?

Prospective franchisees have their concerns too. They usually come down to one insight: what you read in a directory was written or paid for by the franchise brand itself. That does not make it untrue, but it does make it one-sided.

Put your current channels side by side with the cost per franchisee calculator: costs, leads and signed contracts per channel.

Common candidate concerns about directories and portals
What you seeWhat you need to knowWhat you do
A listing in an overviewA listing is not a quality markResearch the franchise brand yourself
Success stories and forecastsThat is advertising from the brand itselfAsk for figures from existing locations
Franchise brands at the top of the listThe top spots often go to whoever has the biggest budgetSelect on your own requirements, not on position
A takeover at a low priceA location can be loss-making because of fees or its siteRequest annual accounts and have a financial due diligence done
Weighing up a franchise portal as a candidate: a listing is not a quality mark, check figures, talk to franchisees, involve a lawyer and accountant
What you see in a directory and what you check yourself as a candidate before moving on.

What should candidates check themselves, including for a takeover?

Explore widely, but decide on your own research. This checklist helps you move from a listing to a well-founded decision. The Dutch Franchise Act gives you the right to information in advance and a four-week standstill period before you sign. Use that time. Have your contract reviewed by a franchise lawyer; this is not legal advice.

Checklist for prospective franchisees
What you checkWhyHow
Figures from existing locationsA forecast is not a resultAsk for turnover and margin of comparable locations
Franchisee experiencesThey know the day-to-day realityCall a few franchisees yourself, including ones you were not referred to
Fees and marketing contributionThey determine what is left overHave an accountant work through a budget
Annual accounts for a takeoverThe location may be loss-makingAsk for several years and have a financial due diligence done
The franchise brand's local marketingDetermines how your location is foundAsk how the franchisor organises online marketing per location
Franchise agreementYou are signing up for yearsHave an independent franchise lawyer review it
Terms and privacy policy of the platformThese tell you whether information from franchise brands is checked in advance and who your data is shared withRead them before you sign up and give consent per franchise brand only

Which questions should franchisors ask every recruitment channel?

Whether it is a directory, a fair, an agency or your own campaign: ask every channel the same questions. That way you compare like with like. How to attract and filter candidates yourself is covered in recruitment marketing for franchisors.

Checklist for franchisors: questions for every recruitment channel
Question for the channelWhy you ask itA strong answer
What does an introduction that actually leads somewhere cost?Cost per listing says littleAn amount per verified introduction, agreed in writing in advance
How is own capital checked?A tick box in a form is not a checkAn intake with a phone call and follow-up questions about where the money comes from
Who owns the candidate data?You want to know where else the data goesData only with the candidate's consent, per franchise brand
Is there a minimum contract term?An annual contract shifts the risk to you No annual contract, but a pilot with a fixed period
What is left if I stop?Visibility you rent disappearsPages and data on your own website
Who is liable if a listing or lead is incorrect?General terms and conditions can limit liability to what you have paidAgreements on quality and results, in writing in advance

Is franchise matching reliable, and how do we do it differently?

Matching is only as reliable as the revenue model behind it. If a party earns money on every sign-up, there is little reason to filter strictly. That is why we work without upfront costs: the franchisor pays per verified introduction plus a success fee on signing. A candidate is first checked on own capital, financeability, region and motivation, and sees no more than three suitable franchise brands with the reasoning behind each. How that model works in detail is explained in recruiting without an advertising package.

Data only goes to a franchise brand with the candidate's consent, separately for each brand. We do not sell leads or lists. And we are not a quality mark: we advise every candidate to involve an independent franchise lawyer and accountant. The matching itself runs through franchise-starten.nl, the site in our network for prospective franchisees. Who is behind all this is explained in the story behind our agency.

What do franchise portals, fairs and matching sites cost?

Published prices are rare in this market. On 4 October 2026 we checked the websites of the best-known providers ourselves and only included amounts that are stated there literally; everything else is listed as "on quotation" or "not public". When comparing, pay attention to the unit: you pay for a stand per fair, a recruitment budget per candidate and our packages per location per month.

The difference is mainly in the last column. With a stand at a fair or an advertising package you pay upfront, even if not a single franchisee comes of it. With recruiting on results you pay nothing upfront; so first put your current costs side by side using our franchisee recruitment cost calculator.

Prices of franchise portals, fairs and matching sites (reference date 4 October 2026, excl. VAT)
Provider and productPriceUnitDo you pay even without results?
De Nationale Franchise Beurs (the Dutch national franchise fair), 2x2 m stand€2,150per fair (2 days, October 2026 edition) Yes, upfront
De Nationale Franchise Beurs, 2x4 m stand€3,850per fair Yes, upfront
De Nationale Franchise Beurs, 2x8 m stand€5,800per fair Yes, upfront
De Nationale Franchise Beurs, space only€275per m² Yes, upfront
Franchise+, own guideline for recruitment costs€5,000 to €7,000per candidate (article of 18 November 2024) Budget per candidate, regardless of signing
Franchise+ advertising packages and fairOn quotationunknown Not public
De Nationale Franchise GidsNot publicunknown Not public
FranchiseHub (matching)Free for candidates; franchisor price not statedunknown Not public
Franchise-starten.nl (our network)€0 upfront; per verified introduction plus success feeamounts agreed in writing in advance No
Franchise Marketing Bureau€199, €400 or €600per location per month, no annual contract No, you assess the results every month

Portal, own recruitment or a combination: how do franchise brands choose?

For a young franchise brand still building awareness, a listing alongside your own recruitment can make sense, as long as you measure what it delivers. Also read what works in online marketing for new franchise brands. An established brand usually gains more from its own findability. With SEO for your franchise website you draw candidates to your own recruitment pages. Candidates are also increasingly asking AI assistants for advice, so becoming visible in ChatGPT is part of the mix. Many candidates also search on the go, which is why being found on mobile phones matters.

Whatever you choose: run every channel through the checklist above and measure, per channel, what a conversation and a signing cost. You will find more practical guides among more articles in our knowledge base, and individual questions are answered in frequently asked questions.

Questions about franchise portals, directories and own recruitment

Is a listing in a franchise directory a sign of quality?
No. A listing shows that a franchise brand exists and wants to present itself, but it is not a quality mark. The texts, success stories and forecasts usually come from the brand itself. Use a directory to explore, then do your own research into the figures, the contract and the experiences of existing franchisees.
Why are some franchise brands at the top of a franchise overview?
In the classic model, a franchise brand can often pay for a better spot, a featured listing or extra attention. Being at the top then mainly means budget has been spent. It says nothing about whether that brand suits your capital, region and working rhythm. Ask the channel how the order is determined.
What should I check additionally when taking over an existing location?
Ask for several years of annual accounts and have an accountant carry out a financial due diligence. A location can be loss-making because of high fees, a weak site or falling turnover. Also ask why the current franchisee is leaving and have the takeover terms and the agreement reviewed by a franchise lawyer; this is not legal advice.
How do I recognise lead pollution as a franchisor?
Look at what share of your sign-ups reach the first conversation and how many hours head office spends calling back and emailing. If a large share drops out on own capital, region or motivation, you are paying in time for noise. Measure this per channel, so you can see which source delivers candidates who carry on.
May a recruitment channel also show my candidate other franchise brands?
That depends on the agreements with that channel, so check in advance. With us, a candidate gets no more than three franchise brands that demonstrably fit, each with its reasoning, and data only goes to a franchisor per brand with the candidate's consent. That way you know where you stand.
Can a franchisor stop paying for listings without losing candidates?
Yes, if your own findability is in order. Recruitment pages that answer candidates' search queries, visibility in AI assistants and targeted campaigns bring candidates to your own website. Build that up first and measure each channel for a few months before you cancel an existing one.
Is franchise matching free for candidates?
With the matching in our network, the candidate pays nothing. The franchisor pays per verified introduction plus a success fee on signing. We tell candidates this openly as well. Because we do not earn on sign-ups, we have no interest in passing a candidate on to a franchise brand that is not a good fit.
Which questions should I ask a franchisor after a first introduction?
Ask about the figures of comparable locations, the level of fees and the marketing contribution, what happens to that contribution and how online marketing is organised per location. Also ask whether you may call franchisees yourself. A franchisor that is open about this makes it easier for you to make a good decision.
How do I compare different recruitment channels fairly?
Ask every channel the same questions: what does an introduction that leads somewhere cost, how is own capital checked, who owns the data and is there a minimum contract term. Then measure per channel the number of conversations, the hours spent by head office and the number of signings. That way you compare results rather than reach.
Is a franchise fair still worthwhile alongside online recruitment?
A fair can be useful for personal contact and for showing your franchise brand to people who are exploring. Treat it like any other channel: count what you put in, in money and hours, and follow the visitors you speak to through to the first and second conversation. Then you will see whether it pays for itself.

Sources

Portrait of Gijs Bodenstaff, founder of Franchise Marketing Bureau in Utrecht and author of this page about Portal or own recruitment

Gijs Bodenstaff
Franchise marketer, local SEO and GEO specialist, author

Book an introduction and run your current recruitment channels through the checklist together with us.